We want you to love your heirloom. This policy explains returns, exchanges, and refunds. It is a template and should be reviewed by legal counsel before launch.
Return window
Unused sarees in original condition, with tags intact, may be returned within 7 daysof delivery. Custom-stitched, fall-&-pico finished, and made-to-order pieces are non-returnable as they are personalised.
How to start a return
- Email trivenisilk220315@gmail.com with your order number.
- We arrange a reverse pickup where serviceable, or share a return address.
- Once we receive and inspect the piece, we process your refund.
Refunds
Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days of inspection. Shipping charges, if any, are non-refundable unless the item was damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours with photos and we will arrange a replacement or full refund at no cost to you.