This policy explains what personal data Triveni Silk collects and how we use it. It is a template and should be reviewed by legal counsel before launch.
What we collect
- Account details: name, email, phone (via our authentication provider, Clerk).
- Order details: delivery addresses, order history, communication preferences.
- Payment: processed by Razorpay — we never store your full card details.
- Usage data: basic analytics to improve the store.
How we use it
- To process orders, payments, delivery, and returns.
- To send order, shipping, and appointment updates (email/WhatsApp/SMS).
- To provide customer support and, with your consent, marketing.
Sharing
We share data only with service providers who help us operate — payment (Razorpay), authentication (Clerk), hosting, shipping couriers, and messaging — under appropriate safeguards. We do not sell your data.
Your choices
You can update communication preferences in your account, request access to or deletion of your data, and opt out of marketing at any time by writing to trivenisilk220315@gmail.com.
Security
We use industry-standard measures to protect your data. Payment and authentication are handled by PCI-compliant providers.